Frequently Asked Questions

I’ve tried other orthotics, why should I try yours?

Our orthotics correct the motion pattern that causes the strain on the tissue that created your problem in the first place.  Many other orthotic makers create orthotics to hold your foot in a particular position in order to decrease your pain.  This may provide short-term relief but won’t correct your problem.  At The Sole Man, we strive to correct the root cause of your problem with our orthotic design.

I have a sore knee what knee brace should I wear?

Every knee brace is designed for a specific purpose.  While every brace will provide some amount of relief it is important to be fit with the right brace and correct size for you.

I’ve been told many times that I need orthotics but I don’t want to wear ugly, old fashioned shoes. What should I do?

Our orthotics can be designed very thin enabling a good fit into many popular shoe styles.  For people desiring open toe shoes and sandals, many manufacturers now offer orthotic-friendly products in current styles, colors and trends.  We can recommend these products to you.

My insurance has limited physical therapy benefits. Do you have anything to help me rehab at home?

Yes!  We carry exercise bands and tubing, dyna disks, TENS (transcutaneous electrical nerve stimulator) units, EMS (electrical muscle stimulation) units, hot and cold packs, foam rollers, therapy balls, and home cervical traction.  We can also refer you for a special need.

I can’t find the exact name-brand brace that was recommended to me. What should I do?

Brace designs are fairly universal between manufacturers.  What differs is the quality of materials and the mechanical specifications. Our braces are carefully selected to be high quality and functional with above average mechanical specifications that deliver exceptional value for the money.

That ankle brace looks bulky! Can I still wear it in my shoe?

All of our ankle braces are designed for athletic activity and can fit comfortably in athletic and performance footwear.

What is the difference between buying a brace from you versus going to a national chain store?

We offer personalized service and the expertise based on many years of experience caring for athletic and orthopedic injuries. It’s our job to make sure you get the right brace and the right fit.

What is the difference between buying a brace from you versus buying it online?

Online sellers rely upon the customer to know the correct brace and size for their needs. The wrong brace selection and/or the wrong size will decrease effectiveness.  Online stores also charge restocking fees and shipping costs for any returned product.  

What payment methods do you accept?

Checks, Cash, MasterCard, Visa, Discover, and American Express

Can you bill my insurance company?

No.  However, we will provide you with a properly coded receipt for you to submit to your insurance company or flex spending plan.  The current trend among insurance companies is decreasing coverage for orthotics and durable medical equipment.  Our prices are competitive and the price of our products is sometimes even less expensive than your deductible or co-pay. 

How often should I replace my orthotics?

We recommend a re-evaluation every 2 to 2-1/2 years.  Our goal is to correct motion patterns and the tissues in the human body re-model on a two year cycle.

Do I need multiple pairs of orthotics for different types of shoes or activities?

That depends on the activities and the variety of your footwear.  As part of our service we assess the type of orthotic compatible with your footwear and activity.  In many cases one pair is sufficient.  In nearly all cases two types of orthotics cover the broad spectrum of dress, casual and athletic shoes.  People who purchase multiple pairs of orthotics usually do so for convenience rather than necessity.

Do you take appointments?

We accept clients on a walk-in basis.  Our store hours are Monday through Thursday, 9:30AM - 6:00PM and Friday, 9:30AM - 5:00PM.  If you have a scheduling need outside of these hours we will try to work with you.  Please call the store for more information.

How long does it take to evaluate me for custom orthotics?

Generally your evaluation will take no longer than 20-30 minutes. Your orthotics can usually be picked up within 2-3 business days after your evaluation.

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